How Grow Therapy Turned Insurance Friction into a Conversion and Retention Advantage

As Grow Therapy expanded to more complex payors, accurate cost estimates got harder to deliver in-house. After evaluating 8 eligibility vendors, Grow chose Nirvana, which ranked first on coverage and accuracy. Today, 35 percentage points more patients see what they’ll owe before booking, and those who do book up to 14.5 points more often

For most healthcare practices, insurance verification is a manual process that runs parallel to clinical care rather than inside it. Staff check eligibility before appointments, re-enter data across systems, and follow up on denials that could have been caught earlier. The administrative drag this creates is well-documented — manual eligibility

Behavioral health billing has distinct rules around benefit carve-outs, session limits, prior authorization, and payer routing that general medical billing experience does not prepare you for.

We’re excited to announce the launch of Network Status - a new capability that lets you define and manage network eligibility rules, so Nirvana can automatically determine in-network or out-of-network status on every eligibility check.

Starting January 2027, Medicaid work requirements will affect millions of expansion enrollees. Here's what behavioral health providers need to understand — and do now — to protect their patient panels and revenue.

We're excited to announce the launch of Medicare Advantage Identification – a new capability designed to improve Medicare coverage accuracy and eliminate ambiguity when verifying benefits for Medicare patients.

We’re excited to announce the launch of Blue Card Eligibility Identification - a new capability designed to improve network status accuracy and reduce ambiguity when working with BCBS plans.

Growing practices are discovering that manual eligibility verification that worked for 500 patients becomes unmanageable at 5,000. Administrative teams that once handled coverage checks efficiently find themselves overwhelmed. There are effective strategies to grow without these issues

Many practices try to patch over the problem with overtime or additional hires, or offshore solutions. But the relief is only temporary before you start seeing the same problems resurface. Here are four specific patterns that signal you've hit the tipping point where it’s time to consider automating.