The most innovative team in eligibility is expanding. Now open to Physical Therapy, Intensive Outpatient, and Primary Care partners.
LEARn MORE
The most innovative team in eligibility is expanding. Now open to Physical Therapy, Intensive Outpatient, and Primary Care partners.
LEARn MORE
The most innovative team in eligibility is expanding. Now open to Physical Therapy, Intensive Outpatient, and Primary Care partners.
LEARn MORE
The most innovative team in eligibility is expanding. Now open to Physical Therapy, Intensive Outpatient, and Primary Care partners.
LEARn MORE
The most innovative team in eligibility is expanding. Now open to Physical Therapy, Intensive Outpatient, and Primary Care partners.
LEARn MORE

Best-in-class patient collections with Nirvana

Best-in-class patient collections and revolutionized patient intake powered by benefit verification technology.
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The Overview

Like many behavioral health providers, this partner faced challenges in their patient intake process and downstream revenue cycle management due to manual verifications, complicated cost estimates, and changing patient benefits. This led to downstream claim denials, consuming 80% of their billing team’s time and resources.

In addition, despite having a policy of collecting payments pre-session from patients, providers couldn’t collect because patients did not have reliable, up-front cost estimates. This impacted their revenue cycle management and had to be addressed.

The Solution

Implementing Nirvana’s benefit verification API technology and continuous coverage monitoring, The Partner was able to streamline the patient booking journey and increase conversions due to improved cost clarity. This allowed the practice to collect patient obligations before sessions, reducing DSO to 8 days on average.

With continuous coverage monitoring, the billing team handled a 74% increase in client base without adding more administrative staff. They were able to do this due to a streamlined workflow with proactive alerts allowing the team to prioritize and address urgent cases, avoiding downstream denials.

The Outcome

>95% accuracy
95% accurate pre-session patient obligation estimates.
97% first-pass success
First-pass claim payment rate withupfront coverage management.
8 days
Reduced DSO to 8 days, compared to average DSO for healthcare of 45-60 days.

Healthy Patients And Healthy Practices Start Here

Cut out the convoluted coverage maze and elevate your practice's potential by experiencing healthcare's future with Nirvana’s transparent coverage technology.