Hello! My name is Paulina Castillo-Eisenbeis. I am a therapist based out of New York City, who's been in practice for 5 years. There is understandable fear, stress, and confusion now. Please reach out for support. You are not alone. We can hold sessions remotely.
At the heart of my work, I collaborate with you, tending to your emotional life, helping you build resilience, and cultivating sustainable happiness. I work with individuals, parents, couples, people seeking to move into healthy relationships, individuals seeking to effect change, and people overwhelmed by maladaptive patterns in their lives. Drawing from my training and life experience, we'll work together toward achieving your goals. With a profound belief in the capacity for people to transform themselves, I can create a safe place to heal and grow.
I specialize in helping individuals, groups, and couples of Hispanic and Latino ethnic background with relationship issues, codependency, and addiction. I am also trained to help people dealing with alcohol use, anger management, anxiety, career counseling, depression, divorce, drug abuse, family conflict, internet addiction, life transitions, obesity, peer relationships, racial identity, sexual addiction, spirituality, and trauma and PTSD. I’m qualified to work with people dealing with dissociative disorders, impulse control disorders, mood disorders, thinking disorders, personality disorders, and eating disorders. I can conduct therapy sessions in English, French, Italian and Spanish.
I bring to my therapeutic container life experience with changing career paths, as well as with marriage, parenting, blended families, and issues of diversity and multiculturalism.
Working collaboratively, with heartfelt attention, I invite you to explore your inner world and outer relationships. I practice psychotherapy from a perspective informed by Clinical Psychology, Depth Psychology, the Recovery Model, Buddhism, and Neuropsychology.
If you are interested in working together please reach out to schedule a free 15 minute consultation to see if we are a good fit.
Before your therapy visit, check your coverage with our Peace of Mind Calculator, which estimates how much you'll be reimbursed once you hit your deductible or out-of-pocket max.
Remember superbills, those long invoices you got from your therapist? How about claim forms? You don’t need either of those. We’ll handle your claims electronically and file them for free.
Check the status of your claims with our free Client Portal, which gives you a real-time window into the reimbursement process so you don’t have to worry if the check is in the mail.
We handle your mental health insurance electronically and file your claims for free. We also track the status of your claims and ensure they are processed correctly so you don’t have to worry about paperwork or making frustrating phone calls.
We work with your therapist to obtain all the information needed to file your claims. Then we file them electronically each week.
You only need to make sure we have your most updated insurance information. You don’t need to do anything else!
Nirvana has a free tool called the Peace of Mind Coverage Calculator, which estimates your reimbursement amount at the start of the calendar year, when your deductible has been met, and when your out-of-pocket maximum has been reached. You only need to enter the name of the therapist you’d like to see, along with your name, date of birth, and insurance information.
Once you have met your deductible, your reimbursement will be mailed to you about 4-6 weeks from the date of your first eligible claim. In some cases, this process can take as long as 90 days.
Your reimbursement will be mailed to the address on file with your therapist and your insurer. We recommend verifying your address directly with your insurer.
You will receive your reimbursement by check. Some insurers combine payments for multiple sessions and others send one check per session.
Yes! We offer a free product called the Client Portal, which allows you to do exactly that. You may be invited by your therapist, but you can independently register here. With the client portal, you can view the exact status of your claims and reimbursements.
We’re glad to answer any questions you have. Email us at firstname.lastname@example.org and someone from our Help Desk will reach out to you.