Hello! My name is Caitline Thompson and I am a Licensed Professional Counselor based out of East Lansing, Michigan. I’ve been in practice for 3 years and am a Michigan State University alumni. I also have my Commission on Rehabilitation Counselor Certification, and have been certified by the National Board for Certified Counselors.
My specialization includes assisting adults experiencing challenges of all types: be that physical, mental, psychiatric, developmental, cognitive, intellectual, chronic illness, etc. This may be a personal or indirect experience currently affecting you. We will work together to reflect on and overcome barriers in an empathetic and nurturing environment. We will take the time to grieve any loss, reflect on how things have changed and current frustrations, appreciate where you are now, and work together to find solutions or strategies that work for you and move you towards a better outlook and life.
As a CRC, I specialize in assisting people with disabilities. I offer support with reaching goals, changing perspectives, overcoming barriers, navigating transition periods, developing positive coping strategies, vocational counseling, & determining accommodations. I am trained to work with individuals diagnosed with thinking disorders, developmental disorders, intellectual disabilities, learning disabilities, and those who experienced traumatic brain injury. I have an additional specialty in service dog and assistance animal consultation for clients.
As an individual with disabilities utilizing a service dog, I have a unique perspective and insight that allows for true empathy in our relationship as I learn about you and understand your needs. All of our experiences are unique and every individual deserves to be seen and understood. I hope that I can meet you wherever you are in life and assist you.
Costs for each session are on a sliding scale ranging from $130 - $185, and can be paid with American Express, Discover, Cash, Check, Mastercard, a Health Savings Account, Paypal, Cash, and Check. I accept the following insurances: Blue Cross, Blue Shield, BlueCross and BlueShield, Cofinity | First Health, CoreSource, McLaren, Meridian, and a Physicians Health Plan.
Before your therapy visit, check your coverage with our Peace of Mind Calculator, which estimates how much you'll be reimbursed once you hit your deductible or out-of-pocket max.
Remember superbills, those long invoices you got from your therapist? How about claim forms? You don’t need either of those. We’ll handle your claims electronically and file them for free.
Check the status of your claims with our free Client Portal, which gives you a real-time window into the reimbursement process so you don’t have to worry if the check is in the mail.
We handle your mental health insurance electronically and file your claims for free. We also track the status of your claims and ensure they are processed correctly so you don’t have to worry about paperwork or making frustrating phone calls.
We work with your therapist to obtain all the information needed to file your claims. Then we file them electronically each week.
You only need to make sure we have your most updated insurance information. You don’t need to do anything else!
Nirvana has a free tool called the Peace of Mind Coverage Calculator, which estimates your reimbursement amount at the start of the calendar year, when your deductible has been met, and when your out-of-pocket maximum has been reached. You only need to enter the name of the therapist you’d like to see, along with your name, date of birth, and insurance information.
Once you have met your deductible, your reimbursement will be mailed to you about 4-6 weeks from the date of your first eligible claim. In some cases, this process can take as long as 90 days.
Your reimbursement will be mailed to the address on file with your therapist and your insurer. We recommend verifying your address directly with your insurer.
You will receive your reimbursement by check. Some insurers combine payments for multiple sessions and others send one check per session.
Yes! We offer a free product called the Client Portal, which allows you to do exactly that. You may be invited by your therapist, but you can independently register here. With the client portal, you can view the exact status of your claims and reimbursements.
We’re glad to answer any questions you have. Email us at firstname.lastname@example.org and someone from our Help Desk will reach out to you.