FAQs

Clients:

1
.

Great! My client has benefits. What do I do now?

If you’re not, you can send your clients a Superbill, after each session for them to submit. Mailing Superbills can be a taxing process, so we encourage you to direct them to their insurer for additional support.

Interested in providing a seamless claims experience for your clients? Reach out to us or start a risk-free 2 week trial of the Nirvana Concierge platform.

If you’re a Nirvana Concierge therapist, that’s it! We take care of submitting claims automatically and following up on denials to make sure reimbursements are issued.

Therapists:

1
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I have out-of-network mental health benefits. What do I do now?

If your therapist is a Nirvana Concierge therapist, that’s it! Nirvana will take care of submitting claims automatically on your behalf and following up on denials to make sure reimbursements are issued.

If you are not working with a Nirvana Therapist, you can ask your therapist for a Superbill, which you will have to submit manually to your insurance after each session. Mailing Superbills can be a taxing process; insurers can be slow to offer additional support. Nirvana offers a seamless claims experience for patients. You can refer your therapist to Nirvana here. They will be able to start a risk-free, 2-week free trial of the Nirvana Concierge platform.

2
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Why is price transparency important for my practice?

Insurance is complex and confusing, especially when benefits are out-of-network. It takes time for clients, or their therapists, to call insurance companies to obtain benefit details -- and even when a therapist offers a sliding scale rate, a client's financial obligation may change depending on their reimbursement benefits.

Nirvana strives to remove financial uncertainty for anyone seeking mental health care. Research shows that across all industries, transparent pricing makes people more likely to try a service. That is why we offer tools like our insurance reimbursement calculator

3
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How do I explain the Calculator to my clients?

Not a problem. Here is some standard copy you can try for your clients which other therapists of ours have used in the past. 


“While we are not in-network with any insurance providers, we understand that our clients may still wish to use their out-of-network benefits for reimbursement. Many clients have out-of-network benefits, but may not understand how to use them.
We’ve partnered with Nirvana, a company that advocates on behalf of therapy seekers, to provide transparency into your out-of-network benefits so that you have greater insight into what reimbursement is possible with your plan.
Use our Peace of Mind Calculator to estimate how much you can expect to pay for out-of-network therapy. If you don’t have a specific therapist in mind, enter the name of any therapist from our practice.”
4
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How does the No Surprises Act apply to clients?

The No Surprises Act was passed to protect clients from unexpected medical bills. It includes a provision that requires a Good Faith Estimate of your total billing amount for new and existing clients. While HHS has deferred enforcement for insured clients, Good Faith Estimates are now required for uninsured and self-pay clients. For more information, read our blog about the No Surprises Act.

5
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How does the No Surprises Act apply to my practice?

The No Surprises Act was passed to protect clients from unexpected medical bills. It includes a provision that requires a Good Faith Estimate of your total billing amount for new and existing clients. While HHS has deferred enforcement for insured clients, Good Faith Estimates are now required for uninsured and self-pay clients. For more information, read our FAQs.